Support
Support Center
Help and contact for MeterGo
1Contact Us
For usage questions, feature requests, or privacy inquiries, email us at:
support@metergo.app
2Frequently Asked Questions
The meter seems inaccurate or stops counting — what should I check?
Make sure location permission is granted for "While Using the App" and test under open sky. MeterGo only accepts trustworthy location samples: under overpasses, in tunnels, or between tall buildings it would rather pause distance counting than guess. Keep the App running in the foreground or background while metering — don't swipe it away.
How do I get my trips back on a new phone?
Trips and fare profiles are backed up to the cloud automatically. On iOS, restoring the new phone from the same Apple account brings your history back; you can also link a phone number under "Settings → Account" and recover your records on a new phone with the same number. If your history did not follow you, report it via "Settings → Support" in the App (the message carries the device identification automatically) and we will merge the records.
A built-in rate differs from the officially announced fare?
Built-in presets are reference values based on public information and may lag behind official adjustments. You can edit any value under "Settings → Rate plans" — and we would appreciate an email so we can update the defaults.
3Documents