Support

支援中心

出車寶 MeterGo 的使用協助與聯絡窗口

1聯絡我們

使用問題、功能建議或隱私問題,請寄信至:

support@metergo.app

2常見問題

錶跳得不準或不動,怎麼排查?

先確認已允許「使用 App 期間」的定位權限,並在天空開闊處測試。出車寶只採用可信的定位樣本:高架橋下、隧道或大樓間訊號差時,寧可暫停里程累計也不亂跳。跳錶中請保持 App 於前台或背景執行,不要手動滑掉。

換手機後,舊行程怎麼拿回來?

行程與費率方案會自動備份到雲端。iOS 換機以同一 Apple 帳號還原備份即可自動認回;也可以在「設定 → 帳號」綁定手機號,換機後憑同一號碼把紀錄拉回來。如果紀錄沒跟過來,請用 App 內「設定 → 客服」回報(會自動帶上裝置識別資訊),我們協助合併。

內建費率和公告運價不一樣?

內建六都方案是依公開資訊建立的參考預設值,運價調整可能有時間差。你可以在「設定 → 費率方案」自行修改任何數值;也歡迎來信告訴我們,我們會盡快更新預設值。

3相關文件

Support

Support Center

Help and contact for MeterGo

1Contact Us

For usage questions, feature requests, or privacy inquiries, email us at:

support@metergo.app

2Frequently Asked Questions

The meter seems inaccurate or stops counting — what should I check?

Make sure location permission is granted for "While Using the App" and test under open sky. MeterGo only accepts trustworthy location samples: under overpasses, in tunnels, or between tall buildings it would rather pause distance counting than guess. Keep the App running in the foreground or background while metering — don't swipe it away.

How do I get my trips back on a new phone?

Trips and fare profiles are backed up to the cloud automatically. On iOS, restoring the new phone from the same Apple account brings your history back; you can also link a phone number under "Settings → Account" and recover your records on a new phone with the same number. If your history did not follow you, report it via "Settings → Support" in the App (the message carries the device identification automatically) and we will merge the records.

A built-in rate differs from the officially announced fare?

Built-in presets are reference values based on public information and may lag behind official adjustments. You can edit any value under "Settings → Rate plans" — and we would appreciate an email so we can update the defaults.

3Documents